What is a pre-order?
The pre-order item is an item which you have the chance to purchase in preview from a new collection or a limited edition. It means that the item is still in production when ordered and not immediately available in our warehouse.
Delivery times may vary for pre-orders.

What are the advantages of buying a pre-order item?
The advantage of buying items in the pre-order stage is that you can guarantee the items/sizes you want without risking that they run out as soon as they are available in our warehouse.

How to fulfill a payment?
Payment is required at the time of the purchase. The total amount of the order will be charged once at check-out.

Can I cancel or amend my pre-order item(s)?
If you have changed your mind about the product(s) purchased in pre-order, you can easily cancel or amend the item(s) from your order by contacting customer service. Pre-orders may be cancelled or amended within 7 days from the purchase date. Once the 7 days have expired, it will no longer be possible to cancel or modify your order.

How long will it take to ship out my pre-order?
Pre-ordered items will be mailed out 4-5 weeks from the date of purchase. Wait times may vary depending on your location. Once the item is available in our warehouse, your order will be dispatched within 3-5 business days. If the item is readily available in our inventory, it will be mailed out within 3-5 business days from your date of purchase. 

Can I combine in stock and pre-order item(s)?
You definitely can. The item that is available in stock will be shipped within 3-5 business days of the purchase date. The pre-ordered item will be shipped within 4-5 weeks of your purchase date (unless the pre-ordered item is readily available in our inventory).

Return policy for pre-ordered item(s):
Our refund policy can be found here:

Still need help?
Simply email us at customer service for any additional questions or concerns.